The International Association for Integrated Rehabilitation (Head office: Cirque Ebisu, 1-15-9 Ebisu, Shibuya-ku, Tokyo; Chairman: Natsumi Higa; hereafter IAIR), a joint venture between NTT DoCoMo, Inc. and M3 Inc. (Head office: Marunouchi Nijubashi Building, 3-2-2 Marunouchi, Chiyoda-ku, Tokyo; Representative: Takahiro Nishiguchi; hereinafter referred to as empheal), a joint venture between NTT DoCoMo, Inc. and M3 Inc. that provides health management support programs, to plan and implement a back pain prevention program for employees.

IAIR physiotherapists, occupational therapists and empheal worked together to design and implement a programme for employees of a logistics service company to raise knowledge and awareness of back pain and to promote corrective action.

In recent years, it has been reported that the main cause of back pain is not pain caused by bone and muscle strain, but psychosocial pain caused by stress and environmental factors.


Through individual interventions, we provided individual guidance on self-care methods and what could be improved, while assessing from a medical perspective the individual differences in stress due to lifestyle and other factors, as well as musculoskeletal problems. In addition, by investigating the work and environmental aspects within the team and the department as a whole, we were able to visualise more multifaceted issues and provide group guidance such as seminars on improving daily life and preventing back pain.


As a result of the programme, the subjective back pain of employees who complained of back pain at the start of the programme improved, and their level of awareness of the correct knowledge of back pain and its prevention also changed.


We will continue to work with empheal to expand the programme for more customers and to further develop and offer the programme as a general pain management programme not only for back pain but also for other pains and stiffness.



■Company name: empheal Inc.
・Established: April2019
・Head office: Marunouchi Nijubashi Building 3F, 3-2-2 Marunouchi, Chiyoda-ku, Tokyo
- President and Representative Director: Takahiro Nishiguchi

empheal was established in April2019 as a joint venture between NTT DOCOMO, INC. (" NTT DOCOMO") and M3 Corporation ("M3").


This article has been published since 10 August 2020.